Shipping Policy
Thank you for shopping with Cura Nia. This policy explains how we process and ship your order.
Order Processing Time
Orders are processed and dispatched within 1-2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.
You will receive an email confirmation when your order is placed and a second email with tracking details once it has shipped.
Delivery Time
Once dispatched, international orders typically arrive within 7-12 business days, depending on your location and the shipping method.
| Stage | Estimated Time |
|---|---|
| Order processing | 1-2 business days |
| International transit | 7-12 business days |
| Total estimated time | 8-14 business days |
These are estimates, not guarantees. Delays can occur due to customs clearance, weather, carrier issues, peak seasons (such as Black Friday and the holidays), or events outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on your destination and the items in your order. [Optional: We offer free shipping on orders over $XX.]
Where We Ship
We ship to most countries worldwide. If we cannot deliver to your location, you will be notified at checkout.
Order Tracking
A tracking number will be emailed to you once your order ships. Tracking information may take 24-72 hours to update after dispatch. You can track your parcel using the link in your email or at [Tracking Page URL, if applicable].
Multiple Items and Split Shipments
Items in the same order may be sent from different warehouses, so they may arrive in separate packages and on different dates. You will not be charged extra shipping for this.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by your country. These charges are not included in your order total or shipping cost and are the responsibility of the customer. We have no control over these charges and cannot predict their amount. Please contact your local customs office for details.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us immediately at [Email Address]. We can only change an address before the order has been dispatched. Re-shipping due to a customer address error may incur additional charges.
Delayed, Lost, or Stuck Orders
If your order has not arrived within 14 business days of dispatch, or tracking has not updated for 7 or more days, please contact us at [Email Address] with your order number. We will investigate with the carrier and, if the parcel is confirmed lost, offer a replacement or refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery at [Email Address] with your order number and clear photos of the item and packaging. We will arrange a replacement or refund. See our [Refund Policy link] for details.
Order Changes and Cancellations
Because orders are dispatched quickly, changes or cancellations can only be made within [12-24 hours] of placing the order and before it has shipped. Please contact us as soon as possible.
Contact Us
Questions about your shipment? We're here to help.
Email: supportcura.nia@gmail.com
Response time: Within 24-48 hours, Monday to Friday
Store: Cura Nia | [curania.us]